Frequently asked questions

Frequently asked questions

Quick answers to the most common questions.

How do I pay for my order?
You can pay with Visa / MasterCard / Amex, Shoopeek wallet balance, or choose Cash on Delivery for eligible products. Digital downloads and taxi bookings require upfront payment.
What if my order arrives damaged or doesn't fit?
All physical products come with a 14-day return policy. Open the order in My Orders and click "Request return" — the seller has 48 h to respond. If unresolved, our team steps in.
How quickly will I get my order?
Physical products: 2-4 business days within Morocco. Digital downloads: instant (you'll get the signed link right after payment). Taxi bookings: real-time (usually a driver accepts in under 2 minutes).
Can I sell my own products / services on Shoopeek?
Yes — open a free seller account, upload your offers, set your prices. We take a small commission only when you make a sale. Sellers get their own calendar, orders and analytics dashboard.
Is Shoopeek available outside Morocco?
Currently we serve 10 Moroccan cities (Casablanca, Rabat, Marrakech, Fez, Tangier, Agadir, Meknes, Tetouan, Oujda, Ouarzazate). Regional expansion to Algeria and Tunisia is planned for 2027.
How does the wishlist work?
Click the ♡ heart icon on any offer to save it. Your wishlist is accessible from the heart icon in the top-right of the navbar and under My Favorites. Items stay until you remove them or they go out of stock.